Do not send merchandise to the registered company address. A return is accepted only after written authorization and delivery of the correct return instructions.
1. Requesting a return
Email contact@veskano.shop with your order reference, the item concerned, the reason for the request, and photographs where the item is damaged or incorrect.
2. Eligibility
Where returns are offered, items generally must be unused, in their original condition, and returned with original packaging and included materials. Product-specific exclusions and return windows will be disclosed at purchase or in the applicable transaction terms.
3. Non-returnable items
Custom-made, personalized, perishable, hygiene-sensitive, used, clearance, or otherwise designated final-sale items may be non-returnable, except where applicable law requires a remedy.
4. Authorization and return location
If approved, we will provide instructions and the applicable return location. Unauthorized returns, including items sent to the registered address without approval, may be refused or delayed.
5. Inspection and refunds
Approved returns are inspected after receipt. If a refund is due, it will generally be issued to the original payment method. Processing times depend on the payment provider and transaction terms.
6. Return costs
Responsibility for return shipping, insurance, duties, and related costs depends on the reason for return and the terms provided with the order. Nothing in this policy limits mandatory consumer rights.
7. Damaged or incorrect items
Contact us promptly after delivery and retain the item and packaging while the matter is reviewed. We may request photographs or other reasonable evidence.